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Heartbeat Pakistan

Help & Support

Frequently asked questions and guides

🏠
Home & Feed
5 entries
🔍
Search & Discover
3 entries
How do I find other users?
Tap the search icon (magnifying glass) in the bottom navigation. You can search by display name or @username.
What are business profiles?
Business profiles are special public profiles for content creators and businesses. You can follow them without sending a friend request. Business profiles have access to an analytics dashboard with likes, views, comments, follower development, and daily statistics.
What is the hashtag feed?
When you tap a hashtag (#) in a post, a feed opens with all posts using that hashtag.
🗺️
Social Map
3 entries
What is the Social Map?
The Social Map shows you friends nearby on an interactive map. You see profile pictures on the map when friends share their location.
How do I share my location?
Go to the Map and enable "Share location". You can choose whether your precise or approximate location is shared.
Can everyone see my location?
No. Only your confirmed friends can see your location on the map, and only if you have sharing enabled.
🪙
Coins & Rewards
5 entries
How do I earn coins?
You earn coins through many activities: Daily login (15 coins), creating a post (10), creating a Viral (20), writing a comment (10), posting a story (10), friend request accepted (5), referring a friend (50), starting a live stream (30), registration (25), and account verification (25). You also receive bonus coins for login streaks and milestones.
What can I do with coins?
Coins can be spent on: Viral Boost for 1 hour (250 coins), Post Highlight for 24 hours (250 coins), Live Stream Boost (500 coins), and virtual gifts to streamers and content creators (3–20,000 coins depending on gift type).
What is the login streak?
The login streak counts how many consecutive days you've opened the app. Starting from day 7, you receive 35 bonus coins; from day 30, you receive 200 bonus coins. The streak resets if you skip a day.
What are milestone rewards?
You receive bonus coins for milestones: 30 likes received (10 coins), 50 likes (20 coins), 100 likes (50 coins), 1,000 views (30 coins), new follower (5 coins).
How do I earn coins through ads?
You can voluntarily watch rewarded ads. For 3 watched ads, you receive 30 coins. A maximum of 3 ads per hour is possible. You can find the option in the Coins section of the app.
What is the Early Adopter bonus?
The first 200,000 registered users receive a one-time Early Adopter bonus of 2,000 coins as a thank you for their early support.
👤
Profile & About Me
4 entries
How do I edit my profile?
Go to your Profile tab → "Edit Profile". Change your name, bio, profile picture, cover image, and your about me section.
What is the about me section?
The about me section shows additional info like origin, tribe, birthplace, and interests. All fields are optional.
What is the profession entry?
You can display your profession on your profile. Go to Edit Profile → Profession. Choose from the list or enter your own.
How do friend requests work?
Visit a profile and tap "Add Friend". The person receives a notification and can accept or decline. With private accounts, a friendship is required to see content.
🎁
Gifts
3 entries
What are virtual gifts?
You can send virtual gifts to streamers and content creators during a live stream. Gifts are paid with coins and appear as animations in the stream. There are 23 different gift types — from Rose (3 coins) to Diamond (75 coins) to the exclusive Heartbeat Pakistan Coin (20,000 coins).
How do I send a gift?
Tap the gift icon in a live stream. Choose a gift from the list and confirm. The coins will be automatically deducted from your balance.
What gifts are available?
Gifts range from simple (Rose 🌹 3 coins, Music 🎵 3 coins, Heart ❤️ 15 coins) to medium (Star ⭐ 30 coins, Diamond 💎 75 coins, Crown 👑 300 coins) to premium gifts (Eagle 🦅 1,500 coins, Heartbeat Pakistan Coin 💃 20,000 coins). There are 23 different types in total.
💼
Public Profiles
3 entries
What is a Public Profile?
A Public Profile is a special public profile for content creators and businesses. Other users can follow you without sending a friend request. Your content is visible to everyone by default.
How do I create a Public Profile?
Go to Settings → Account → Switch to Public Profile. Your profile becomes public and you gain access to the analytics dashboard with statistics on likes, views, comments, follower development, and daily statistics.
Can I switch back to a normal profile?
Yes, you can switch back to a private profile at any time under Settings → Account. Your followers are preserved, but the analytics dashboard is deactivated.
📋
Drafts & Blocking
3 entries
What are drafts?
When you create a post or Viral but don't want to publish it yet, you can save it as a draft. Drafts are stored locally on your device and can be edited and published later.
How do I manage my blocked users?
Under Settings → Privacy → Blocked Users you can see a list of all blocked people. You can unblock users at any time. Blocked users cannot find you, send you messages, or see your content.
How can I export my data?
Under Settings → Privacy → Export Data you can request a complete copy of all your data (GDPR compliant). You receive a file with profile data, posts, comments, media, coins history, and gifts history.
📡
Live Streaming
2 entries
How do I start a live stream?
Tap "+" → "Go Live". Choose a title and start streaming. Your friends and followers will be notified.
How do I watch a live stream?
Active live streams are marked with a "LIVE" badge in the feed and profile. Tap on it to join. You can comment and react live.

📩 Contact Us

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ℹ️ About & Imprint
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